Shipping
Your order will be handled by our transport partner My parcel and shipped by Post NL. Your tracking number will be sent to you via a separate email once your package has been checked in by our transport partner My parcel.
| Netherlands | Belgium | Germany | Rest of Europe | Rest of the world | |
| Parcel | €7,00 | €9,50 | €9,50 | €19,50 | €35,00 |
| Shipping time | 3-5 days* |
3 - 5 days |
3 - 5 days | 6 - 9 days | 10 - 14 days |
* Business days.
Good to know
Please note that we do not ship on Saturdays, Sundays or holidays.
If you made a mistake during the checkout process, please make sure you contact us as soon as possible. Please email us at info@lovaeij.com, include your order number. We may be able to change your information, but if the parcel has already left our warehouse, there is nothing we can do.
Returns
If you change your mind or are dissatisfied with the purchased clothing, it is possible to return the item(s) you ordered within 14 days following the delivery of your order. Please note that all sale items are final sales and may not be returned.
For domestic shippings and shipping within Europe you'll find a return button on the track and trace browser page you received regarding your shipment. In this way you can return your items easily.
As a company we try to move as sustainable as possible, this is why we choose to reinstate the return costs. Please try to refrain from ordering multiple sizes, for advice on sizing you can always contact us and check the sizing chart. We hope for your understanding.
Please include reason of return and order number in your package.
We expect the returned item(s) to be unused and in its original condition and packaging. Hangtags and labels still attached to the items, otherwise it is not possible to send them for return. The item is your responsibility until it reaches us and the costs of returning the item to us are at your expense.
Once your returned item has arrived, we'll need 6-8 business days to process it. Please allow an additional 2-3 business days for the transaction to appear on your bank account.