Shipping

Your order will be handled by our transport partner My parcel and shipped by Post NL. Your tracking number will be sent to you via a separate email once your package has been checked in by our transport partner My parcel. 

 Netherlands Belgium  Germany  Rest of Europe
Rest of the world **
Parcel  €6,95 €9,50 €9,50 €19,50
€33,50
Shipping time  3-5 days*

3 - 5 days

3 - 5 days 6 - 9 days
10 - 14 days

 

* Business days.

**Worldwide shipping can be delayed due to Covid.

 

Good to know

Please note that we do not ship on Saturdays, Sundays or holidays.

All the items are shipped in compostable mailers together with biodegradable stickers and rice paper packaging. This means that every part of the packaging can be recycled. 

Also good to know 

 If you made a mistake during the checkout process, please make sure you contact us as soon as possible. Please email us at support@lovaeij.com, subject: 'address change'.

We may be able to change your information, but if the parcel has already left our warehouse, there is nothing we can do.

Returns

If you change your mind or are dissatisfied with the purchased clothing, it is possible to return the item(s) you ordered within 14 days following the delivery of your order. Please note that all sale items are final sales and may not be returned.

For domestic shippings and shipping within Europe you'll find a return button* in the email you received regarding your shipment. In this way you can return your items easily. Please include reason of return and order number in your package. 

*If your email doesn't have a return button, please send us an email with your order number so we can send you a return label. 


We expect the returned item(s) to be unused and in its original condition and packaging. Hangtags and labels still attached to the items, otherwise it is not possible to send them for return. The item is your responsibility until it reaches us and the costs of returning the item to us are at your expense. 

Once your returned item has arrived, we'll need 6-8 business days to process it. Please allow an additional 2-3 business days for the transaction to appear on your bank account.